Nichelle Swanepoel

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Leading the Way into 2024: A Reflection on Leadership in the South African BPO SectoR

As we bid farewell to 2023, it’s time to reflect on the pivotal role that leadership plays, especially for team leaders in the dynamic and ever-expanding BPO sector here in South Africa. The past year has been marked by challenges, successes, and a shared commitment to excellence, making it an opportune moment to underscore the […]

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Unveiling Career Opportunities: Graduates in the BPO Landscape of South Africa

In the dynamic landscape of the South Africa’s business process outsourcing (BPO) sector, a significant transformation is underway, and it centres on the often underestimated potential of graduates. Surprisingly, it has taken nearly two decades for a paradigm shift to occur, acknowledging the plethora of career paths within the BPO environment. Traditionally, the BPO sector

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