OpSync is a unique Operations Management Simulation that helps team leaders and new managers:

a. Learn core operations principles

b. Apply these principles in a simulated environment thereby cementing the learning

Core Operations is all about balancing staffing with workload…. every minute of the day. All tasks done by TLs are designed around this core need. TLs need to understand how to apply all their skills to achieve the best possible balance. OpSync helps them understand how this can be done.


  • Variation
  • Workload


  • Shrinkage/ Coaching/ Briefings/ Occupancy
  • Attrition/Absence
  • Staffhours

Sensitivity Analysis: After preparing the plan, participants can check the impact of their assumptions
on the staffing through a sensitivity analysis activity (a “what if” activity).