JOB VACANCY & CAREER OPPORTUNITY:
LEADERSHIP & TRAINING MANAGER

TULA is growing its South African footprint. That means we’re looking for the right people to join our Cape Town team and grow their career with us.

That’s where YOU come in!

We’re looking for the right person to join our Cape Town and SA team as a Leadership & Training Manager.

What does the role of a TULA Leadership Facilitator & Training Manager involve?

You’ll be responsible for delivering TULA’s 25-module leadership and management training program onsite at our clients (which includes 5-days onsite classroom delegate training). After the completion of the classroom based learning, you’ll do regular site visits to further assist and coach the delegates in applied learning. Also, you’ll be responsible for the communications, administration, marking, and reporting all aspects of the learning program; while you’ll also assist with client relationship management, client reporting, and in some new business development activity.

What does the right person for this role look like?

We’re looking for people who really know the ‘coal face’ of working in a management role at a BPO or Captive Contact-Centre. Ideally, your previous work-experience will have been in a management role (at a middle or senior level) within the Contact-Centre industry. In addition to this, you’ll have high energy levels, huge amounts of passion and enthusiasm, as well as a dash of good humour – all of which you’ll bring to your work in this role every day!

If you haven’t been in a training role before, don’t stress: when you start with us, we’ll provide you with all the knowledge and training you need to be a top trainer and facilitator of leadership/management programs.

Find out more about what sort of person will fit into our team and what competencies they will need in order to succeed as a Leadership & Training Manager, by watching this video of TULA’s team here:



What does TULA SA do?

At Tula, we’re all about developing leaders that listen! We do this by providing our clients in the Global BPO & Contact-Centre industry with training services and solutions in Operations Management, particularly focusing on Team Leader training solutions. Simply put, we help our corporate BPO & Captive Contact-Centre clients improve their operational metrics and performance, including their: productivity, quality, customer-satisfaction and retention. We do this by helping their Team Leaders become better at operations management. And we do it all in our own unique way!

Still thinking about why you might make this career move & why you might come work at TULA?

Then here’s a video of some of our team sharing what they like most about working at TULA (and with each other) which we hope encourages you to come join our team:

 

In addition to working with the awesome people in our team and making a real difference to the careers of our young professionals in SA’s BPO industry, here are some more good reasons you might want to join TULA’s team:

When you work at TULA, we provide you with:

  • Full training when you start work with us, so that you are fully equipped to succeed in your work
  • Market related basic SALARY, along with GENEROUS commission and performance related incentives
  • Awesome office workspace and location, in a prime site at the V&A Waterfront (Cape Town). Very cool!
  • CAREER GROWTH opportunities and development: we invest in the professional development of our people! Also, you’ll get exposure to loads of top brands and their decision-makers in the local marketplace. Basically, you can grow your career by helping TULA grow its business. It’s a win-win!
  • Find out more about TULA SA and this career opportunity (including: more about what TULA does, what the work of Leadership & Training Manager involves, and what TULA’s growth plans are in the next 1-3 years) by CLICKING HERE

HOW TO APPLY:

So, if all this sounds like the next step you’d like to take in your career and if this seems like your sort of work you’d enjoy, then you should APPLY to us today!

Apply by EMAILING your CV to:

gareth@tulasa.co.za