TULA powered by OnTrac.
‘TULA* – powered by OnTrac’, an award winning global company that provides consulting services and training, in the area of Operations Management for the BPO sector. It is the only metric-driven solution that comprehensively allows for effective NOW-measurement. Simply put, we help our clients improve operational metrics such as productivity, quality, customer satisfaction, retention etc. in our own unique way. Our globally recognised products are the Star Certification Program for Team Leaders, the Performance Assurance Framework and the True North financial simulator for Operations managers and OpSync Team Leader financial simulator with a global network in India, Philippines and South Africa.
OnTrac South Africa
Our new African training environment based in Cape Town is accredited with the Services SETA (providers no: 1618).
Meet The Team
Gareth has been involved in BPO since 1998 in Europe, India and South Africa. As Managing Director of Lufthansa Process Management GmbH his company organised the transfer of travel related processes offshore, both to India and to South Africa.
He established a Lufthansa BPO operation in 1998 in Cape Town. The company was subsequently bought in 2007 by Teleperformance, the world’s largest operator of call centres. As Managing Director of Teleperformance (South Africa) Gareth oversaw the expansion of the call centre to over 600 seats.