Nichelle Swanepoel

As we bid farewell to 2023, it’s time to reflect on the pivotal role that leadership plays, especially for team leaders in the dynamic and ever-expanding BPO sector here in South Africa. The past year has been marked by challenges, successes, and a shared commitment to excellence, making it an opportune moment to underscore the […]

In the dynamic landscape of the South Africa’s business process outsourcing (BPO) sector, a significant transformation is underway, and it centres on the often underestimated potential of graduates. Surprisingly, it has taken nearly two decades for a paradigm shift to occur, acknowledging the plethora of career paths within the BPO environment. Traditionally, the BPO sector

In the fast-paced world of contact centers, success hinges on the ability to provide exceptional customer service while managing an ever-evolving workforce. At the heart of this dynamic environment are the often-unsung heroes: team leaders. Team leader training is the unsung hero of contact center operations, and in this blog, we’ll explore why it serves